Please contact us at access@brockwell-live.com with any enquiries. You can also contact us via any of our social media networks. If you’d like to speak to someone in person, please send us an email and we will arrange a callback.

The festival site is located in Brockwell Park. The address is

Brockwell Park, Norwood Road, London, SE24 9JU

Brockwell Park is well served by numerous bus routes and two major public transport hubs, both with step free access.

Herne Hill overground station - 0.3 miles

Herne Hill is the closest station to the event site, situated to the north-east of Brockwell Park. The station is approximately 500 metres away from both the Brixton and Herne Hill entrances of the festival site and involves crossing two roads to access the park. Staff help is available at this station with ramps for train access and step free access coverage.

More information on the National Rail website

Brixton Underground Station and Brixton Rail Station - 1 mile

Brockwell Park is approximately 1 mile away from Brixton Underground Station. Visitors can travel by train from the nearby Brixton Rail Station to Herne Hill, which is a 2 minute train journey. The distance between Brixton Underground Station and Brixton Rail Station is approximately 130 metres by roadside pavement and involves crossing a road once.

There are also several bus routes from the underground station to outside of the park.

There is step-free access at Brixton Underground station.

More information on the TFL website

Buses

The following routes all serve the area: 2, 3, 37, 68, 196, 322, 432, 468, 690 and all have accessible access.

The closest bus stops located outside of the show site are on Dulwich Road and Norwood Road. Both bus stops are located approximately 130 metres (2 minute walk) away from the Herne Hill entrance to the park

There is a dedicated Accessible Lane which allows guests with access needs a more streamlined route into the event. Our Accessible Lane is staffed by the friendly onsite Access Team who are ready to assist you. If you would like to receive our Accessible Information Pack which includes our Map or have any questions, please contact our team on access@brockwell-live.com.

We provide accessible toilet facilities to ensure all guests can enjoy the event comfortably.

• Accessible Portable Toilets are available at each accessible viewing platform.

• Vacuum-Sealed Toilets (more like permanent toilets, with sinks) are located at the main toilet blocks. These are locked and require a RADAR key for access.

If you don’t have a RADAR key, they are available to purchase at the access lane at the main entrance.

There is an Accessible Viewing Platform available at the Main Stage. This platform is for wheelchair users and others for whom the standing area is not suitable, plus one companion. There is an accessible toilet and charging point toilet and wheelchair charging point at each AVP.

For access to the platform please email our team on access@brockwell-live.com with a supporting document for your access requirement.

We welcome assistance dogs to the event, as long as they have been specifically trained to assist you, only use the toilet in a designated spending area and behave in a way that is appropriate around other customers. If you are planning to bring your assistance dog, we ask that you let us know by completing the online access booking form in advance so we can give you any necessary information and to enable us to plan to ensure you have the best experience possible.

We have accessible parking available, spaces are limited and must be pre-booked. To book a space please contact our team on access@brockwell-live.com.

You are welcome to bring a small picnic for personal use into the festival. However, alcohol, glass bottles and knives are prohibited.

Power points are available at the Accessible Reception and at each Accessible Viewing Platform.

The show takes place in Brockwell Park, with all stages and activities situated on grass fields. The terrain is predominantly grassy, with limited hard-standing pathways, and can become muddy in wet weather—this may affect accessibility and mobility. Please consider weather conditions when planning your visit.

While some tarmac paths exist on-site, they do not lead directly to the stages (which are on grass). All entry routes from the park entrances feature a slight gradient.

We understand that a hidden disability is not immediately apparent. We recognise the sunflower lanyard and card scheme. If you would like support or advice, our Access Manager will be the main point of contact and is based at the Access Reception. Alternatively, please contact us in advance with your questions access@brockwell-live.com.

Hearing loops will be available at the Box Office, the Accreditation Office, the Access Tent and at Bar 2 (located next to the Access Tent).

Due to the nature of the event there will be flashing lights and strobe effects on all stages. Lasers may be used for some performances.

There are seven main bars at the event and lowered counters will be available at each.

Please note that some of our sponsored bars are not able to provide lowered counters so where possible they will offer an alternative serving policy.

Please ask our staff for help.

We recognise and support guests who require the use of medical cannabis at our events. To ensure smooth access, we kindly ask for supporting documentation, as we do for all other accessibility requirements.

Please email a copy of one of the following to access@brockwell-live.com:

• A prescription in your name

• A Cancard in your name

Once verified, you’ll receive an exemption letter to present on arrival, allowing for hassle-free entry.

If you need to store medicine, you can store it in the fridge in the medical centre, please go to the Welfare tent where someone will be able to assist you.

If you wish to bring medication to the festival, please email our team at access@brockwell-live.com in advance of the event.

Brockwell Bounce is primarily a standing festival, but we provide several accessible seating options to ensure everyone can enjoy the event comfortably:

• Wheelchair Accessible Picnic Benches are available at designated locations across the site

• Limited general seating is provided in picnic areas (personal chairs and stools are not permitted under standard entry)

For Additional Accessibility Needs:

• Apply for accessible viewing platform seating via our access booking form (limited availability, allocated first-come, first-served)

• If you require a personal chair for medical reasons, email access@brockwell-live.com for pre-approval

All access customers may use our fast-track entrance lanes at the main entrance.

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent.